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BT Group: 10,000 jobs cut

May 18, 2023GBTelecommunicationsBT Group

BT Group announced plans to cut up to 55,000 jobs by 2030, with approximately 10,000 roles specifically replaced by AI and automation in customer service and internal processes. The company explicitly cited AI and automation as a primary driver of the workforce reduction. This is part of a broader pattern in Telecommunications where companies are restructuring operations around AI capabilities while reducing headcount in functions susceptible to automation.

Conservative

10,000

Core Estimate

10,000

Upper Bound

10,000

Sources

PrimaryAI BusinessMay 18, 2023

BT Group to cut 10,000 jobs due to AI and automation

BT Group announced plans to cut up to 55,000 jobs by 2030, with approximately 10,000 roles specifically replaced by AI and automation in customer service and internal processes.

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