CRA (Canada Revenue Agency): 2,000 jobs cut

CRA did not renew contracts for ~2,000 term members in Contact Centres. Automated telephone system reduced call volumes by 95,000 annually. The connection to AI is moderate — while the company is investing in AI capabilities, the layoffs were attributed to broader restructuring alongside technology adoption. Of the 2,000 total positions affected, our methodology estimates that approximately 800 roles (40%) are attributable to AI-driven changes. This is part of a broader pattern in Government/Tax where companies are restructuring operations around AI capabilities while reducing headcount in functions susceptible to automation.