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EXPLICITAI LAYOFF
British Gas: 1,300 jobs cut
October 10, 2023UKUtilitiesBritish Gas
British Gas has announced the layoff of 1,300 call center staff, citing customer preference for AI chatbots over human agents. The decision reflects a shift towards automation in customer service operations.
Conservative
1,300
Core Estimate
1,300
Upper Bound
1,300
Sources
PrimaryFuturismJuly 23, 2026
‘Customers prefer AI chatbots to humans’ says British Gas boss as 1,300 call centre staff axed - The Guardian
FuturismJuly 23, 2026
‘Customers prefer AI chatbots,’ says British Gas owner as 1,300 call centre jobs axed - AOL.co.uk